Do you have any physical outlets?

No, ESRA does not have any physical outlets at the moment. We are exclusively an online brand, operating through our official website to bring premium fashion directly to your doorstep.

HOW DO I PLACE AN ORDER?

Shopping at ESRA is easy: Use the e-store link to find what you like. Once you have found an item, choose your size/quantity and click on the 'ADD TO CART’ button on the product page. Review the items in your shopping Cart by clicking the 'Add To Cart' link at the top right of the page. You can add or remove any items before checking out. Click on 'PROCEED TO PURCHASE' to complete your order.

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

Making an account is not necessary as you can use a guest account to make purchases at the website without registering yourself.

Please be assured that your personal information is kept private and confidential at ESRA, and at no point will we share it with a third party. For more information, please read our Privacy Policy in full.

WHAT PAYMENT METHODS DOES ESRA ACCEPT AND IS IT SAFE TO USE MY CREDIT CARD ONLINE?

Currently, the following payment methods are accepted: Cash on Delivery This option is available for customers throughout Pakistan. Using this option, you can pay cash to the delivery agent upon receipt of your order. Please ensure that you have the exact amount at hand since our delivery agents do not carry change/petty cash. Prepaid options our secure payment services allow for VISA and MasterCard to be used for payment. All your details and your data will be securely transmitted from end-to-end via SSL encryption, once this feature is activated.

HOW CAN I CHOOSE THE CURRENCY I PAY IN?

Currently, if you are ordering from within Pakistan you can order in Pak Rupees. When ordering from outside Pakistan, you can order in your country's curreny as well.

WHICH COUNTIRES DOES ESRA SHIPS WORLDWIDE?

ESRA currently ships worldwide.

HOW LONG DOES DELIVERY TAKE AND HOW MUCH WILL IT COST?

We deliver online in international orders within 9 to 13 working days.

Local orders take 3 to 5 working days.

We do not offer free delivery within Pakistan but for international order cost varies depending on the location.

HOW CAN I TRACK MY ORDER?

As soon as your order is placed, you will be emailed an Order ID, along with your Order Confirmation. This is what will help you track your order(s). Once you will receive the tracking number for your order you can track your order using postex for local customers or skynet for international customers. You may call or email our Customer Care with the tracking number information to find out the status of your order.

EXCHANGE POLICY
 
1. THE PRODUCT I RECEIVED IS FAULTY (DAMAGED/DEFECTED OR NOT WHAT I ORDERED).

WHAT DO I DO?

In the rare case that the product you received is damaged, Defected or incomplete or wrong we apologize for the inconvenience. We try to make sure that each order is correctly placed to every customer. However, should you find yourself in such a situation you can simply contact us esrafashion2021@gmail.com or at Whatsapp/call us at +92-3261363136 and exchange the product for something else. Company will able to bear all shipping cost in this Case.

2. CAN I EXCHANGE THE ITEM?

Your request for return and exchange needs to be sent within 7 days from the date of delivery.
The return or exchange will only be facilitated for the goods purchased through esrafashion2021@gmail.com
The product tags / Insert Card should be intact.
You can request an exchange if:

You are not satisfied with the product received
You are not satisfied with the color or Fabric
Customer will have to pay all shipping expenses in this Case

Please note that you cannot apply for a return or exchange if the items have any stains, emit, body odors, perfume scents, have any kind of marks, damages or water stains.

3. CAN I GET CASH REFUND INSTEAD?

ESRA does not offer any cash refunds. We do offer online store credit (Coupon) or the chance to exchange your product for another, depending on the situation.

4. CAN I EXCHANGE OR RETURN SALE ITEMS?

Sale items cannot be exchanged or returned once purchased.

ORDER PAYMENT VERIFICATION

Please note that paid orders require 2 working days for payment confirmation from the bank. Once the payment is confirmed, all paid orders will be dispatched within 3-4 working days.

We appreciate your patience and understanding. Thank you for shopping with us!